Documate is certified for the ServiceNow Australia release
Documate is certified for Australia, so your docs move with your instance. The new version also adds live presence, Markdown…
Products that make ServiceNow flow
We build tools for ServiceNow that your teams will actually want to use: clean interfaces, practical workflows, made by architects who know the platform inside out.
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ServiceNow Build Partner
Builds specific, scalable, innovative apps/integrations, certified on the ServiceNow store.
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Our products
Documate
Create, organise and share documentation powered by live data from your platform.
- Always up-to-date content
- Real-time collaboration
- Stored securely inside ServiceNow
Importmate
Upload PDFs, Word docs, Excel and PowerPoints and turn them into Knowledge Base articles in ServiceNow automatically. No manual reformatting.
- Multi-format support
- Accurate content parsing
- KB-ready output
Raycast extension
Search records, navigate modules and switch instances with a keyboard shortcut. Mac and Windows, no browser required.
- 15 commands, one keyboard shortcut
- Search records, sys_ids and references
- Mac & Windows, free & open-source
SwissFlowIt labs
Free utilities that cut the clicks out of everyday ServiceNow work. Available on ServiceNow Share.
- Navigate to list views, schema maps and more
- No setup, no dependencies
- Free on ServiceNow Share
Flagship Product
The smarter way to document in ServiceNow
Documate brings modern documentation into ServiceNow, with live data, real-time collaboration and a clean editor your team will actually enjoy using.
Latest news
News and updates from SwissFlowIt.
SwissFlowIt announces Importmate, built on the ServiceNow AI Platform, to bring legacy documents into the ServiceNow Knowledge Base
Importmate is now available on the ServiceNow Store as a certified application. Any admin can install it directly from their…
Documate is officially certified on the ServiceNow Store
Documate is now available on the ServiceNow Store as a certified application. Any admin can install it directly from their…
SwissFlowIt becomes ServiceNow Build Partner
SwissFlowIt announces its integration with ServiceNow to build native applications for the ServiceNow AI platform, with their first product Documate…
Latest from our products
What we’ve shipped recently across the SwissFlowIt product line.
Documate July 2026: draw.io diagrams, Attachment viewer & Page design
Draw.io diagrams drawn right on the page, a redesigned attachments viewer, files inserted as you type and new page design…
Documate June 2026: Page covers, Your own images & Gradients
Page covers are now yours to choose: search Unsplash from the editor, upload an image or paste a link, or…
Documate May 2026: Instant tables & Table shortcuts
May is all about tables: a /table command now drops a ready 3×3, and new table shortcuts let you type…
Documate April 2026: Markdown support, Live presence & Outline placeholder
Paste and type markdown directly in the editor, see who's collaborating live, and get a friendlier outline panel on fresh…
Why teams choose SwissFlowIt
We’re a small team with deep ServiceNow expertise and an obsession with building software that actually feels good to use.
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Built by platform experts
Our team has spent years inside ServiceNow, as architects, owners and developers. We know what actually works.
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Swiss precision, Spanish passion
We care deeply about quality, and even more about the people using our products.
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Good UX shouldn’t be a luxury
Powerful doesn’t have to mean complicated. Every product we ship has to feel good to use.
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Boutique by choice
We’re a small team. That means direct access, fast decisions and products we’re genuinely proud of.
Built by people who lived the problem
After years leading ServiceNow implementations at organisations like CERN, Richemont and MSC, we kept running into the same issue. Knowledge was scattered everywhere: Confluence, SharePoint, KB articles, ticket notes, people’s heads.
External tools helped, but switching context, managing access and keeping data in sync created more friction than they solved. We wanted documentation that lived inside ServiceNow, not alongside it.
So we built it. SwissFlowIt was founded to create the tools we wished we’d had: modern, practical products that make ServiceNow easier to use and harder to outgrow.
With one foot in Geneva and one in Asturias, we bring a mix of Swiss rigour and Spanish drive to everything we ship.
Let’s talk flow
We’re a small team and we respond personally. Whether you have a question, want a demo or just want to know more, drop us a line.
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