News

Documate is now available on the ServiceNow Store as a certified application. Any admin can install it directly from their instance in minutes — no complex setup, just modern documentation natively inside ServiceNow.

SwissFlowIt announces its integration with ServiceNow to build native applications for the ServiceNow AI platform, with their first product Documate helping teams capture and share knowledge more efficiently within ServiceNow. As a Registered Build Partner, SwissFlowIt aims to eliminate documentation barriers and drive better customer outcomes through streamlined operations.

Roberto Álvarez Alonso, co-founder of SwissFlowIt, shared lessons from 15 years with ServiceNow at SNUG Romandie #16, addressing why documentation matters despite AI advances and how his team tackled the challenge of managing knowledge across a 40,000-user ServiceNow environment. The presentation explored practical barriers to documentation and real-world solutions for fast-growing platform teams.