Documate July 2026: draw.io diagrams, Attachment viewer & Page design
Draw.io diagrams drawn right on the page, a redesigned attachments viewer, files inserted as you type and new page design…
Effortless documentation
in ServiceNow
Create, organise and share documentation powered by live data from your platform
“This tool will change the paradigm of how documentation is created in ServiceNow. It enables collaborative documentation, is easy to use, and produces beautiful, well-structured documents.”
“Finally, a documentation tool built for ServiceNow. It keeps knowledge close to the work, respects access controls, and significantly reduces the ‘where is that info’ problem. Highly recommended.”
Don't let your knowledge fade away
Keep all your documentation under one roof. Benefit from ServiceNow's security, availability and up-to-date data.
Up-to-date information
Easy collaboration
Standardised styles
No integrations needed
Reduce onboarding times
Empower new hires from day one with standardised, accessible documentation.
Give every team member access to expert-grade content
Remove bottlenecks and free your senior team members to focus on work that matters.
Avoid data leaks
All your documentation is safely stored in ServiceNow.
Real-time collaboration
Edit documents simultaneously with your team. Share ideas, refine content and make updates in real-time. Everyone stays on the same page.
Live ServiceNow data in your pages
Pull live records, lists and reports directly into your pages. Your documentation stays accurate without manual updates. When the data changes in ServiceNow, it changes in Documate.
Your permissions still apply
Live references respect your instance’s access control lists. If someone cannot open a record in ServiceNow, they will not see it in Documate. No extra roles to assign, no separate settings to maintain.
Find things fast
Search across all workspaces and pages to find documents, sections or keywords in seconds. Results appear as you type, so you spend less time looking and more time working.
Frequently asked questions
Does my documentation leave ServiceNow?
No. Documate is a certified scoped application, and all your workspaces and pages are stored in its own tables inside your ServiceNow instance.
Does it replace the ServiceNow Knowledge Base?
No, they coexist. The Knowledge Base is still a good fit when content needs a formal approval flow before publishing. Documate is where your team writes and maintains the living documentation it uses every day. See our Documate vs ServiceNow Knowledge Base comparison.
Can readers see data they shouldn't?
No. Access to documentation is managed per workspace, and any live ServiceNow content embedded in a page respects your instance’s access control lists. Each reader only sees the records they are already authorised to see.
How much does it cost?
One plan with every feature included. Only editors need a licence, view-only users are always free. See pricing for the per-editor rate and volume discounts.
Can I embed content from other tools?
Yes. Pages can embed Figma, Loom, Miro, Microsoft Office files, YouTube videos and more, alongside live content from anywhere in your ServiceNow instance.
Can I try it before buying?
Yes, in two ways. Contact us and we’ll give you access to our trial instance, or install Documate from the ServiceNow Store in one of your sub-production instances and try it with your own data.
Ready to improve your team's productivity?
See how Documate works in your ServiceNow instance.
Latest releases
What we shipped in Documate recently.
Documate June 2026: Page covers, Your own images & Gradients
Page covers are now yours to choose: search Unsplash from the editor, upload an image or paste a link, or…
Documate May 2026: Instant tables & Table shortcuts
May is all about tables: a /table command now drops a ready 3×3, and new table shortcuts let you type…