As we wrap up 2024, our December release gives you more control over your documentation with improved team access management, flexible privacy settings, and a clean reading mode.
These year-end updates make Documate work better for teams while letting you decide exactly who sees what.
Better workspace access management
Managing who has access to your documentation just got easier. The new workspace member management tools let you add team members, update their roles, and manage access—all from a single intuitive interface.
You can now quickly:
- Add new team members with appropriate role assignments.
- Update roles as responsibilities change.
- Remove access when needed.
This gives workspace owners full control over who can view, edit, or manage documentation.
💡 Pro tip: Filter by name, email or role to quickly find specific team members when managing larger groups.
Public or private? The choice is yours
Workspace administrators can now toggle workspaces between public and private status.
This flexibility means you can:
- Keep sensitive documentation protected when needed.
- Open up access to wider audiences when appropriate.
- Adjust visibility settings as project requirements change.
This feature perfectly balances security and accessibility, letting you determine exactly who can access your documentation.
💡 Pro tip: Consider publicising general reference documentation while keeping project-specific or sensitive information in private workspaces.
Read-only view for focused reading
Need to share a document without giving edit access? Our new read-only view option for individual pages provides a clean, distraction-free reading experience that integrates smoothly with the ServiceNow platform.
This simplified view removes editing controls and presents your documentation in a format perfect for embedding across your ServiceNow instance:
- Displaying in search results in the ServiceNow portal.
- Embedding in contextual help sections in incident forms.
- Providing quick reference materials within any ServiceNow interface.
💡 Pro tip: Use the read-only view to serve Documate’s content in other ServiceNow interfaces while maintaining a consistent user experience and keeping the content up-to-date.
Improvements and optimisations
🖼️ Attachment viewer: View documents, images, and other files directly within Documate without downloading them, keeping your workflow uninterrupted.
🔄 Knowledge Base importing: Import HTML content more efficiently with our improved queuing system that handles multiple pages without overwhelming your system.
⚡ Performance boost: Finding and mentioning team members is faster with enhanced autocomplete using virtualisation technology.
🧰 UI fixes: Resolved tooltip visibility problems and eliminated unnecessary page reloads when using cached content.
📅 Better formatting: Updated date formatting for consistency across the application.
🔐 Security: Fixed a potential vulnerability for better protection of your data.
What’s Next?
Our team is working on expanding integration capabilities and enhancing the editing experience with new formatting options that will make creating beautiful documentation even easier.
We encourage you to try these new features and let us know what you think. Your feedback shapes our development priorities for the coming months.
Have a great start to the new year!