Documate vs ServiceNow Knowledge Base
Explore how Documate compares to the ServiceNow Knowledge Base and get the best option for your team.
Do you like the idea of keeping your documentation in ServiceNow but find the Knowledge Base hard to maintain?
We’ve put together a comparison of both solutions, focusing on features and user experience. Or talk to us and try Documate firsthand.
Why choose Documate over the ServiceNow Knowledge Base?
Live data from ServiceNow
Enrich your documentation with records, lists, reports (and more!) retrieved directly from your instance.
Dedicate time to more productive activities than manually synchronising your content.
Your documentation is always up-to-date with the latest ServiceNow data.
Enhanced data security
Working with live data from the instance brings a huge extra benefit: security.
Documate enforces ServiceNow’s access control lists, so you never expose data to unauthorised users.
Sensitive records stay locked down, exactly as they are in ServiceNow.
Modern drag-and-drop editor
Documate goes beyond simple articles with static HTML. It allows users to create documents that can include text, tables and interactive and embedded elements.
Reorganise your content without dealing with complex menus or formatting options.
No need to manually refresh the table of contents. Documate takes care of that for you.
Real-Time collaboration
Forget about checking out, editing, saving and publishing for just a small change.
Reduce the friction and encourage your team to share their knowledge with real-time collaboration.
Multiple users can work on the same document at once, so everyone has the latest version.
Add comments, and reactions and get instant feedback directly within the documents.
Documate and the ServiceNow Knowledge Base compared
Both Documate and the Knowledge Base can coexist in your ServiceNow instance.
You might use the Knowledge Base when there’s a complex approval process before exposing your content.
With its intuitive and minimalist interface and collaborative approach, Documate will reduce friction and encourage your team to share their knowledge.
Discover the differences between Documate and the ServiceNow Knowledge Base.
| Documate | ServiceNow KB | |
|---|---|---|
| Integration with ServiceNow | ✓ | ✓ |
| ServiceNow live data (records, lists, reports) | ✓ | ✗ |
| Secured data (Access control list) | ✓ | ✗ |
| Real-time collaboration | ✓ | Limited |
| Drag-and-drop editor | ✓ | ✗ |
| AI-powered assistant | ✓ | ✗ |
| Integration with other apps | ServiceNow integrations | Limited |
Bottom line
Documate is built for knowledge management across all departments. The Knowledge Base is primarily designed for IT teams to document issues and resolutions.
Documate is ideal if…
- You need to include live data from ServiceNow securely.
- You value the ease of use of a modern editor.
- You believe documentation is not an individual effort and want to foster team collaboration.
The ServiceNow Knowledge Base might be better when…
- There’s a complex approval process required before exposing your content.
- You need granular control over formatting and require an HTML editor.
We hope this guide aids you in understanding the features of Documate versus the ServiceNow Knowledge Base. Need more info? Talk to us. We’re here to help!