Documate is now available for any team using the ServiceNow platform!
After months of development and testing, you can start creating documentation that stays connected to your platform data.
Why Documate?
Collaboration breaks down when everyone works in different tools with different processes, and documentation ends up scattered across wikis, shared drives, spreadsheets, and email threads.
People spend more time searching for information than actually using it. Teams repeat work already done because they can’t find existing documentation. Information gets trapped in silos.
We built Documate to organise all your company’s documentation work in one workspace – right inside ServiceNow, where your teams already operate.
What this means for your team
New team members can access up-to-date information from their first day. Senior staff spend less time answering questions that good documentation should cover.
Your documentation automatically reflects current platform data. When something changes in ServiceNow, your documentation changes too.
Everyone can benefit, whether they’re in IT, HR, sales, or any other department using ServiceNow. Documentation becomes a shared resource instead of isolated knowledge.
Everything stays within ServiceNow. Search works instantly. Multiple people can edit the same document simultaneously without conflicts.
Getting started
Documate feels familiar if you’ve used modern documentation tools before, but it’s built specifically for teams working within ServiceNow. By living inside your ServiceNow instance, your data never leaves the platform, benefiting from all of ServiceNow’s security, availability, and infrastructure.
You can start writing immediately – no complex setup or learning curve.
Your team’s knowledge shouldn’t disappear when people leave or get buried in individual email threads. Good documentation becomes a reliable resource that grows with your platform.
What’s next?
We’re working on more ways to visualise live ServiceNow data, enhanced collaboration features, and customisation options. This is just the beginning.
Over the coming months, we’ll add features based on how you use Documate and what would make your work easier.