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SwissFlowIt at SNUG Romandie: Integrated documentation in ServiceNow
Roberto Álvarez Alonso, co-founder of SwissFlowIt, shared lessons from 15 years with ServiceNow at SNUG Romandie #16, addressing why documentation matters despite AI advances and how his team tackled the challenge of managing knowledge across a 40,000-user ServiceNow environment. The presentation explored practical barriers to documentation and real-world solutions for fast-growing platform teams.
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