AVILÉS, Spain — March 12th, 2026. SwissFlowIt today announced that Documate is now available on the ServiceNow Store as a certified application, making it instantly accessible to the thousands of organisations running on the Now Platform.
Documentation has always been an afterthought — something that happens outside the tools where work actually gets done. Knowledge gets lost when people leave. Onboarding takes longer than it should. And the gap between what the team knows and what gets written down keeps growing.
“Documate started as a solution to our own problem. After enough conversations, it was clear the problem wasn’t just ours,” said Rubén Ferrero, co-founder of SwissFlowIt.
Documate brings modern documentation natively into ServiceNow — so teams can create, organise, and share knowledge without leaving the platform they already use every day. Teams can visualise and interact with live ServiceNow data directly in their docs, keeping information accurate with no manual effort.
And by embedding content from other systems, Documate breaks down silos and becomes a single source of truth across the organisation. Teams can collaborate in real time, with everything stored securely inside the platform.
“Your data is in ServiceNow. Your workflows are in ServiceNow. It only makes sense that your documentation is too,” added Roberto Álvarez Alonso, co-founder of SwissFlowIt.
Being on the ServiceNow Store means any admin can install Documate directly from their instance in minutes. No complex setup — just install and start writing.